Powerful coaching
expands my clients’ interpersonal awareness and their ability

to respond and
communicate effectively.

Jan Jacobs, Psy.D


What is Emotional Intelligence?
Emotional Intelligence (EQ) is “the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of energy, information, creativity, trust, and connection” (E. Orioli and R. Cooper).
More specifically, one’s EQ is comprised of one’s emotional awareness and expression, specific emotional competencies, and related values and attitudes. 

“Emotional Intelligence” is a term coined in the 1980s by two psychologists, Peter Salovey and John Mayer, who were investigating why some “smart” people (people with very high I.Q.s) were not successful. Their concept came into public awareness in 1994 when a NY Times Science writer, Daniel Goleman, wrote a book summarizing ten years of research about emotional intelligence. Subsequently, key business writers such as Peter Senge and Tom Peter have written and spoken about the importance of emotional intelligence in business success.

Why is Emotional Intelligence Important?
Because your career and the success of your business depend in large part upon emotional intelligence! An organization’s success is dependent upon its ability to attract and retain outstanding talent, retain and build its client/customer base, and innovate to meet changing demands of the marketplace. All of these factors are highly dependent upon the emotional intelligence of an organization’s executives, managers and employees.

EQ-related deficiencies account for 70% of lost clients and customers (Forum Corporation Research on manufacturing and service companies 1989-1995). 

EQ-related deficiencies account for 75% of derailed careers (Center for Creative Leadership).

Data concerning 181 different positions, from 121 companies with millions of employees world-wide, showed that of those abilities deemed essential for effective performance, 67% were emotional competencies. In a related study, EQ was twice as important as IQ and position-specific expertise in distinguishing “star performers” from average employees (Goleman, 1998).

Learn more about EQ


If you are considering a career change, or simply want to explore an area of interest, VocationVacations® offers the opportunity to work directly with a highly-qualified mentor and "test drive your dream job."  Pre and post- vacation coaching is offered to help you get the most out of your experience.  Jan Jacobs is part of a team of coaches who provide this coaching.

Psychologically Healthy Workplace Awards

The American Psychological Association, through its state associations, recognizes organizations that make a commitment to programs and policies that foster employee health and well-being while enhancing organizational performance and productivity.  Applicants are evaluated on their efforts in the following areas: Employee Involvement; Work-Life Balance; Employee Growth and Development; Health and Safety; and Employee Recognition.  Receiving a Psychologically Healthy Workplace Award can give your organization the recognition it deserves for the value you place on creating a positive work environment.  Jan Jacobs is a member of the Oregon PHWA committee. 

Essi Systems
Essi Systems
is an organizational consulting firm in San Francisco.  They have developed a mapping technology to create statistically valid and reliable assessments, and through their professional certified associates, have assisted more than 3500 companies and organizations worldwide gain competitive advantage through sustainable organizational change.  Jan Jacobs is certified through Essi Systems for coaching and training with the EQ Map®.

A Good Cause

I recently returned from a trip to Costa Rica.  Part of the time I was volunteering with Abriendo Mentes, teaching English to children and adults in Playa Potrero.  You might be interested in the work they are doing.

Contact Jan Jacobs